Privacy Policy for Edofox

Effective Date: August 10, 2023

Matter Softwares Pvt. Ltd. (“Matter Softwares”, “we”, “our”, or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how the Edofox mobile application (“Edofox” or the “App”), our website, and related services collect, use, disclose, and safeguard your information.

By using Edofox, you agree to the collection and use of information in accordance with this Privacy Policy.

1. About Edofox

Edofox is an educational technology platform designed for educational institutions, coaching institutes, junior colleges, autonomous colleges, and universities. The platform provides learning, examination, assessment, attendance, communication, and institute management services.

2. Information We Collect

A. Account Information

When you register or sign in, we may collect:

• Full Name
• Student or Employee ID
• Institute Name
• Class, Course, Batch or Department
• Email Address
• Mobile Number
• Profile Photograph (if provided)
• Login Credentials

B. Academic Information

Depending on your institution’s usage, we may collect:

• Examination Responses
• Answer Sheets
• Test Scores
• Rankings
• Performance Reports
• Attendance Records
• Assignment Submissions
• Learning Progress
• Subject-wise Analytics
• Chapter-wise Performance

C. Device Information

We may automatically collect:

• Device Model
• Operating System Version
• App Version
• Device Identifier
• IP Address
• Crash Logs
• Diagnostic Information

This information helps us improve application performance and security.

D. Usage Information

We may collect information regarding:

• Pages Visited
• Features Used
• Time Spent
• Login History
• Session Activity
• Content Access
• Video Learning Progress
• Downloads

E. Notifications

If enabled, Edofox may send push notifications regarding:

• Announcements
• Attendance Updates
• Examination Alerts
• Assignment Reminders
• Results
• Fees
• Institute Communications

Users may disable notifications through their device settings.

3. How We Use Your Information

We use the collected information to:

• Provide educational services
• Authenticate users
• Manage examinations
• Evaluate examination performance
• Publish results
• Track attendance
• Deliver learning content
• Improve academic analytics
• Enable communication between institutions, teachers, students, and parents
• Provide customer support
• Improve application performance
• Detect fraud or unauthorized access
• Maintain platform security
• Comply with legal obligations

4. Information Shared by Educational Institutions

Many user accounts are created and managed by educational institutions. The institution is responsible for determining what information is uploaded to Edofox and for ensuring that they have the necessary permissions to share such information.

5. Sharing of Information

We do not sell your personal information. We may share information only in the following circumstances:

• With your educational institution
• With authorized teachers and administrators
• With trusted service providers assisting in hosting, notifications, analytics, or customer support
• To comply with legal obligations
• To protect our legal rights or investigate misuse of the platform
• During a merger, acquisition, or business restructuring, subject to applicable laws

All third-party service providers are required to maintain appropriate security and confidentiality.

6. Data Security

We implement reasonable technical and organizational safeguards to protect your information, including:

• Secure communication using encryption where applicable
• Role-based access controls
• Secure authentication mechanisms
• Restricted administrative access
• Regular monitoring and security updates

While we strive to protect your information, no internet-based system can be guaranteed to be completely secure.

7. Data Retention

We retain information for as long as necessary to:

• Provide our services
• Maintain academic records as required by institutions
• Meet legal and regulatory obligations
• Resolve disputes
• Enforce agreements

Retention periods may vary depending on institutional policies and applicable laws.

8. Children’s Privacy

Edofox is designed for educational use and may be used by students under the age of 18 through their educational institution. Educational institutions are responsible for obtaining any necessary parental or guardian permissions required under applicable laws. We do not knowingly collect personal information directly from children without authorization through their institution.

9. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information, where legally permitted
• Request restriction of processing
• Withdraw consent where processing is based on consent
• Lodge a complaint with the appropriate regulatory authority

Certain requests may need to be processed through your educational institution.

10. Third-Party Services

Edofox may use trusted third-party services such as:

• Cloud hosting providers
• Push notification services
• Analytics services
• Crash reporting services
• Payment gateway providers (where applicable)

These providers process information only for providing services on our behalf and are subject to contractual confidentiality obligations.

11. International Data Transfers

Your information may be processed or stored on secure servers located in jurisdictions different from your own. Appropriate safeguards are implemented where required by applicable laws.

12. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Maintain user sessions
• Improve website functionality
• Analyze website usage
• Enhance user experience

Users may control cookie preferences through their browser settings.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated Effective Date. Continued use of Edofox after any changes constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact:

Matter Softwares Pvt. Ltd.
Website: https://edofox.com
Email: contact@edofox.com

15. Google Play & Apple App Store Compliance

Edofox may collect and process account information, academic records, examination responses, attendance records, and application usage information solely for providing educational and institute management services.

We do not sell users’ personal information to third parties.

Users may contact us to request access, correction, or deletion of personal information, subject to applicable laws and institutional policies.

This Privacy Policy applies to the Edofox Android application, iOS application, website, and related services provided by Matter Softwares Pvt. Ltd.